Plans can change. This policy explains how cancellations and refunds work when you book a Dharamshala or Ashram through My Divine Stays.
Because different Properties may have different cancellation rules, please check the cancellation conditions shown for your booking before making payment.
Cancellation conditions are set according to the booking and may vary between Dharamshalas, Ashrams, room types, dates and other booking conditions.
Your booking may be:
You may be eligible for a full or partial refund if you cancel within the time allowed by your booking conditions.
A cancellation charge may apply and the remaining eligible amount will be refunded.
The booking amount may not be refundable after confirmation.
The cancellation conditions applicable to your booking will be shown during the booking process and/or in your booking confirmation.
Please check them before completing your booking.
If you need to cancel:
If you are unable to cancel through Manage Booking, contact Customer Support and keep your Booking ID ready.
A cancellation is considered completed only after you receive confirmation that the booking has been cancelled.
Before you confirm a cancellation, we aim to show you the applicable cancellation outcome based on your booking conditions.
Depending on your booking, you may receive:
Any applicable cancellation charge should be shown before the cancellation is completed wherever the platform supports this.
If your cancellation qualifies for a refund, My Divine Stays will initiate or facilitate the applicable refund.
Once initiated, the time taken for the amount to appear in your account may depend on your:
Because these systems are not completely controlled by My Divine Stays, any refund timeline displayed on the platform should be treated as an estimate unless specifically stated otherwise.
You can contact Customer Support if an initiated refund has not been received within the estimated period communicated to you.
Where possible, refunds will ordinarily be processed back through the original payment method used for the booking.
For example, a booking paid through an eligible card, UPI or other supported payment method would generally be refunded through the corresponding payment channel.
Where this is not possible, Customer Support may contact you regarding the available process.
If money has been deducted but you have not received a booking confirmation, please do not assume that your stay has been booked.
Go to Customer Support → Payment Help and provide the requested transaction information.
We will check the payment and booking status.
If the payment was successful but the booking could not be confirmed, the applicable amount will be handled according to the payment and refund process.
Changing a booking is different from cancelling it.
If you want to change:
go to Manage Booking or contact Customer Support.
Changes depend on:
Some bookings may not allow changes.
If a booking cannot be changed, you may need to cancel it according to the applicable cancellation conditions and make a new booking.
If you do not arrive at the Property on your scheduled check-in date and have not cancelled your booking, the Property may treat the booking as a no-show.
Depending on your booking conditions, some or all of the amount paid may be non-refundable.
If you expect to arrive late, please follow the instructions provided with your booking or contact Customer Support where assistance is available.
In the uncommon situation where a Dharamshala or Ashram is unable to provide a stay that has already been confirmed, please contact Customer Support immediately.
We will review the booking and circumstances and assist with an appropriate resolution.
Where the confirmed booking cannot be provided and a refund is applicable, the eligible amount will be refunded according to the applicable process.
If you arrive and there is a serious difference between what was confirmed in your booking and what is being provided, please report the issue as soon as possible.
Where useful, Customer Support may ask for:
Reporting the issue while you are at the Property gives us a better opportunity to assist.
A complaint about a stay does not automatically result in a refund. Any refund or other resolution will depend on the circumstances, the booking conditions and applicable consumer rights.
Dharamshalas and Ashrams may have specific rules relating to identification, entry timings, food, behaviour and other requirements.
These rules should be checked before booking.
If check-in is refused because a Guest does not meet a lawful and previously disclosed Property requirement or violates an applicable Property rule, any refund will depend on the booking conditions and circumstances.
Travel or stays may occasionally be affected by circumstances such as:
Cancellation or refund eligibility in these situations will depend on the circumstances, the applicable booking conditions and any rights available under applicable law.
For cancellation or refund assistance, visit Customer Support.
Choose:
and keep your Booking ID ready so we can locate your booking faster.