My Divine Stays helps travellers discover and book Dharamshalas and Ashrams across pilgrimage and spiritual destinations in India.
These Terms & Conditions explain how bookings made through My Divine Stays work and what you can expect when using our platform.
By using My Divine Stays or making a booking, you agree to these Terms.
My Divine Stays is an online booking platform that helps travellers find and book Dharamshalas and Ashrams.
The actual stay is provided and managed by the respective Dharamshala or Ashram (“Property”).
Unless specifically mentioned otherwise, My Divine Stays does not own or operate the Properties listed on the platform.
Our role is to make it easier for you to:
Please check the Property details carefully before confirming your booking.
Different Dharamshalas and Ashrams may have different:
These are not always the same as conventional accommodation, so we recommend reading the Property information before booking.
If something is particularly important to you — such as a lift, ground-floor room, parking or accessibility — please check that it is specifically mentioned for your selected Property.
We try to make the information shown on My Divine Stays as useful and accurate as possible.
This may include:
Some of this information is provided to us by the respective Property.
While we take reasonable steps to keep information accurate and updated, details may occasionally change.
If you notice incorrect information, please let us know through Customer Support.
To make a booking, you will need to provide the required Guest and booking information.
Please make sure that your:
are correct before proceeding.
Your booking is considered confirmed only after you receive a booking confirmation from My Divine Stays.
If money has been deducted but you have not received a booking confirmation, please do not assume that your booking is confirmed. Use Payment Help in Customer Support so we can check the transaction.
The amount payable for your booking will be shown before you make payment.
Where applicable, the amount may include:
Some services or charges payable directly at the Property may not be included in your online booking amount. Where we are aware of such charges, we will try to clearly mention them.
Payments may be processed through third-party payment service providers.
Please make payments only through payment options officially available on My Divine Stays.
After a successful booking, you will receive a booking confirmation containing important information about your stay.
Please check:
If something appears incorrect, contact Customer Support as soon as possible.
Every booking may have its own cancellation conditions.
Before booking, please check whether your selected stay is:
The applicable cancellation terms will be shown during the booking process and/or in your booking confirmation.
If you need to cancel, use Manage Booking or contact Customer Support.
Any refund will depend on the cancellation conditions applicable to your booking.
If your booking qualifies for a refund, the refund will be processed according to the applicable cancellation policy.
Once a refund has been initiated, the time taken for the amount to reach your account may depend on your:
Because these systems are not completely controlled by My Divine Stays, refund timelines shown on the platform should be treated as estimated timelines unless specifically stated otherwise.
Need to change your travel dates, number of Guests or other booking details?
Go to Manage Booking or contact Customer Support.
Changes are subject to:
Some bookings may not allow changes.
If you do not arrive on your scheduled check-in date and have not cancelled your booking, the Property may treat the booking as a no-show.
Depending on the booking conditions, this may mean that some or all of the amount paid is non-refundable.
If you know you will arrive late, please follow the instructions provided with your booking or seek assistance through Customer Support.
Dharamshalas and Ashrams may follow specific religious, community or institutional rules.
Depending on the Property, these may relate to:
Please read the rules displayed on the Property page before booking.
By making a booking, you agree to follow the applicable rules of that Property.
A Property may refuse accommodation where a Guest does not meet a lawful requirement or violates an applicable Property rule, subject to applicable law.
You may be required to show a valid government-issued photo ID during check-in.
ID requirements can differ between Properties.
Please check the requirements mentioned on your Property or booking page and carry the required documents with you.
One of the things we want to make easier is finding a stay close to where you are going to pray.
Where available, we may show the distance of a Property from nearby temples or important locations.
Please remember that distances and travel times may vary depending on:
Where a distance is approximate, it should be treated as a guide rather than a guarantee of walking or travel time.
Where available, we may show useful accessibility information such as:
If any facility is essential for you or someone travelling with you, please check that it is specifically available at the selected Property before travelling.
We aim to show photographs and descriptions that help you understand what to expect.
However, the exact room assigned to you may not always look identical to a photograph shown on the platform.
There may be reasonable differences in:
If the stay provided is materially different from what was confirmed in your booking, please contact Customer Support.
When using My Divine Stays and staying at a Property, please:
Guests may be responsible for damage or loss caused by them, subject to applicable law.
The Dharamshala or Ashram is responsible for providing the stay and services confirmed as part of your booking.
This includes providing the room and facilities that form part of the confirmed booking.
If you reach the Property and there is a serious difference between your confirmed booking and what is being provided, please contact Customer Support as soon as possible.
We will try to help communicate with the Property and assist in finding an appropriate resolution.
My Divine Stays provides the platform through which you can discover and book Dharamshalas and Ashrams.
We are responsible for the services we directly provide through the platform, subject to these Terms and applicable law.
The Dharamshala or Ashram remains responsible for the accommodation and on-site services it provides.
Nothing in these Terms removes any rights you may have under applicable consumer law.
If you face an issue at the Property, we recommend reporting it as soon as possible rather than waiting until after your stay.
You can use Customer Support for help with:
Where helpful, you may be asked to share photographs, payment details or other information so that the issue can be understood properly.
Please do not use My Divine Stays to:
We may restrict access or take other reasonable action where the platform is being misused.
Some parts of My Divine Stays may use third-party services such as:
These services may have their own terms and privacy policies.
My Divine Stays is not responsible for independent third-party services beyond the responsibility imposed on us by applicable law.
We take the handling of your personal information seriously.
Please read our Privacy Policy to understand what information we collect, why we collect it, how it is used and how it may be shared.
Visit Customer Support for assistance with:
If you already have a booking, keep your Booking ID handy. It will help us assist you faster.
We may update these Terms when our services, processes or legal requirements change.
Whenever we make changes, the updated Terms and the latest revision date will be published on My Divine Stays.
For an existing booking, the booking conditions that applied when you made the booking will generally continue to apply unless a change is required by law.
These Terms are governed by the laws of India.
Any dispute will be handled in accordance with applicable Indian law and the rights available to consumers under applicable consumer-protection laws.