Privacy Policy

The information we collect depends on how you use My Divine Stays.

We use your information only where there is a valid reason to do so. This may include:

When you make a booking, we need to share certain information with the Dharamshala or Ashram you have booked.

This may include:

• Guest name;
• contact information where necessary;
• check-in and check-out dates;
• number of Guests;
• room booked;
• booking reference; and
• other information necessary for the Property to provide your stay.

We share information that is reasonably necessary for the booking and stay.

The Dharamshala or Ashram may also have its own processes for handling Guest information that it receives or collects directly.

Payments on My Divine Stays may be processed through third-party payment service providers.

When you make a payment, certain information may be shared directly with the payment provider so that your transaction can be processed.

My Divine Stays may receive information about the transaction, such as:

• payment status;
• transaction reference;
• amount paid;
• payment method category; and
• refund status.

We do not ask you to send sensitive payment credentials through Customer Support, email or unofficial communication channels.

Always make payments using the payment options officially provided by My Divine Stays.

We may use trusted service providers to help operate My Divine Stays.

These may include providers for:

• payment processing;
• website and app hosting;
• cloud storage;
• communication;
• email or messaging;
• analytics;
• maps;
• fraud or security monitoring; and
• Customer Support technology.

These providers may process information only as necessary for the services they provide and subject to applicable requirements.

No.

My Divine Stays does not sell your personal information to advertisers or unrelated third parties.

Information may be shared where necessary to provide your booking, operate the platform, comply with law or for another purpose explained in this Privacy Policy.

My Divine Stays may use cookies and similar technologies to make the website work properly and understand how it is used.

These may help us:

• remember basic preferences;
• maintain sessions;
• understand website traffic;
• measure performance;
• detect technical issues; and
• improve the user experience.

Where required, you will be given appropriate choices regarding optional cookies or similar technologies.

You may also be able to control certain cookies through your browser settings.

We do not intend to keep personal information longer than necessary.

How long information is retained may depend on:

• whether you have an active booking or account;
• whether Customer Support is handling an issue;
• transaction and accounting requirements;
• fraud and security requirements;
• legal or regulatory obligations; and
• whether information is required to resolve a dispute.

When information is no longer required for the purpose for which it was collected, we will take appropriate steps regarding its deletion or anonymisation, subject to applicable requirements.

We use reasonable technical and organisational safeguards designed to protect personal information from:

• unauthorised access;
• misuse;
• loss;
• alteration; and
• unauthorised disclosure.

However, no website, app or online system can guarantee absolute security.

You should also protect your account, Booking ID, OTPs and other booking information and avoid sharing them unnecessarily.

Depending on applicable law, you may have rights regarding your personal information.

These may include the ability to:

• ask for information about how your personal data is being processed;
• request correction or updating of inaccurate information;
• request deletion or erasure where applicable;
• withdraw consent where processing is based on consent; and
• raise a grievance regarding the handling of your personal information.

Some information may still need to be retained where required for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.

Withdrawing consent may also affect services that require that information to operate.

Please make sure the information you provide to My Divine Stays is accurate.

If your booking information is incorrect, contact Customer Support as soon as possible.

Certain details may not be changeable after a booking has been confirmed if they affect the booking itself.

If you make a booking for family members, friends or other travellers, you may provide their information to us.

Please only provide information that is necessary for the booking and ensure that you are authorised to provide it.

My Divine Stays is intended to be used for bookings by persons legally capable of making a booking.

A parent, guardian or authorised adult may include a child as a Guest where permitted by the Property.

We do not intend to knowingly collect children's personal information directly from children for independent use of the booking platform.

We may use or disclose information where reasonably necessary to:

• comply with applicable law;
• respond to lawful requests from government or regulatory authorities;
• prevent or investigate fraud;
• protect the security of My Divine Stays;
• enforce our Terms & Conditions; or
• protect the rights and safety of users, Properties or others.

We may update this Privacy Policy as My Divine Stays, our technology or applicable requirements change.

When we make changes, we will publish the updated Privacy Policy with the latest revision date.

If a change requires additional notice or consent under applicable law, we will take the appropriate steps.

If you have a question or concern about how My Divine Stays handles your personal information, please contact us through Customer Support.

For privacy-related requests, please select the appropriate privacy or account-related option where available.

You may be asked to verify your identity before we process certain requests so that we do not disclose or change personal information for the wrong person.